Last Updated: [24/03/2026]
These Booking Conditions govern all bookings made with Imperial Jaipur (“Company”, “we”, “our”, or “us”). By confirming a booking with us, you agree to the following terms and conditions.
1. Booking Process
- Bookings can be made via our website, phone, WhatsApp, or authorized representatives
- Customers must provide complete and accurate details:
- Date & time
- Pickup & drop location
- Number of passengers
- Travel itinerary
- Booking is confirmed only after receiving an advance payment
2. Vehicle Allocation
- Vehicles are allocated based on availability and booking category
- In case of unavailability, a similar or upgraded vehicle may be provided
- All vehicles are provided with a professional driver
3. Duty Hours & Usage
- Local bookings are based on fixed hours and kilometers (e.g., 8 hrs / 80 km, 12 hrs / 120 km)
- Outstation bookings are calculated per day based on kilometers
Extra Charges:
- Extra hours will be charged per hour
- Extra kilometers will be charged per km
- Night charges (if applicable)
4. Inclusions & Exclusions
Inclusions:
- Vehicle with driver
- Fuel charges (as per package)
Exclusions:
- Toll tax
- Parking charges
- State tax (if applicable)
- Driver allowance (for outstation/night stay)
(All exclusions must be paid by the customer)
5. Driver & Customer Responsibility
- Drivers are assigned for safe and professional service
- Customers are expected to:
- Treat drivers respectfully
- Follow local laws and regulations
- Any illegal activity or misconduct may result in immediate termination of service without refund
6. Delays & Reporting Time
- Customers must be available at the scheduled pickup time
- Delay beyond reasonable time may affect service duration
- Waiting charges may apply in case of extended delays
7. Changes in Booking
- Any changes in booking must be informed in advance
- Last-minute changes are subject to availability and may incur additional charges
8. Luggage Policy
- Standard luggage is allowed based on vehicle capacity
- Extra luggage may require a larger vehicle (additional charges applicable)
9. Outstation Travel Conditions
- Minimum daily kilometers may apply
- Driver night allowance will be applicable
- Travel outside permitted routes must be informed in advance
10. Breakdown & Emergency
- In case of vehicle breakdown:
- Alternative vehicle will be arranged (subject to availability)
- Or appropriate compensation/refund will be provided
11. Force Majeure
We are not responsible for failure or delay in services due to events beyond our control, including:
- Natural disasters
- Weather conditions
- Government restrictions
- Strikes or road closures
12. Payment Terms
- Advance payment is required for booking confirmation
- Remaining payment must be cleared before or during the service
- Non-payment may result in cancellation of service
13. Disputes
- Any disputes must be reported within 24–48 hours of service completion
- All disputes are subject to Jaipur jurisdiction
14. Acceptance of Booking Conditions
By confirming a booking with Imperial Jaipur, you acknowledge that you have read, understood, and agreed to these Booking Conditions.